How to Improve Your Customer Service:
Customer service is an great opportunity to exceed your customer’s expectations. If you provide excellent customer service you will keep the customers you have coming back again and again. They will tell their friends and recommend you to them, so you will have more customers. When it comes to satisfying customers’ needs, you have to go the extra mile.
Here are five tips to help you improve your customer service:
- Keep automation to a minimum. Many people find it frustrating dealing with automated services, especially on the phone. Technology makes it easier for businesses, but if your setup is making things more difficult for your customers, you may need to make some changes. People like to talk to a live person when they call your business.
- Listen to your customer. To offer good customer service you have to be a good listener. Ask your customers for suggestions. Ask them what you can be doing to better to help them. When dealing with a customer who is angry or upset, wait for the customer to stop talking before saying your part. Really listen to what they have to say and sympathize with them. It is important to stay calm and do your best, even if you think or know your business didn’t do anything wrong. Once the customer has had their say, you can calm them down and find a solution to the problem.
- Give your employees some power. If you or your managers are the only ones who can make important decisions or changes, it can be frustrating for your customers who need assistance. That’s why you should trust your team with some level of power and train them to use it wisely.
- Stay in touch with your customers. Don’t just offer your services or make a sale. Checking in with your clients, even if you don’t think they need anything from you, is a good idea. You can send them a personal email; send out regular newsletters and post to your social media accounts to keep in touch with your customers.
- Product knowledge. If you and your employees have solid knowledge of how your product or service works, then everyone is able to provide great customer service.