One of the best ways to get new business is for current customers to say good things about your products or services and give you referrals.
Here are five tips for getting testimonials from clients who may refer new customers:
- Ask for feedback and testimonials that you can post on your website. You can ask for a testimonial or have your customers fill out a feedback form. Don’t be afraid to ask for positive feedback and testimonials.
- If you have a high profile customer, feature them on your website. If you deal with major companies that have logos people will recognize, post their logos on your website (with their permission) as companies that have purchased from you.
- Ramp up your social media. Post often to Facebook, Twitter and any other social media account you have. There is no harm in posting daily to your social media accounts. If you don’t have time to post regularly, then assign someone in your business to do it, or contact Treasure Web Designs. We will help you to update your social media accounts. Also, respond quickly to comments and questions you receive through social media. It shows people that you care and that you are the expert to go to if they need help.
- Don’t forget your customer once they have bought from you. Send out newsletters and keep in contact as best you can to keep your business in their minds. Should they need to purchase again, they will think of you first.
- Don’t forget to say thank you. Send a thank you note or email. You can also send them specials just for being a past customer. They will know that you value their business and they will be more likely to purchase again and recommend you to their family and friends.
Keep these five tips in mind when dealing with your current customers and you will get referrals and positive feedback from your valued customers