Reward Loyal Clients!
Repeat business is essential for most businesses. While you need to seek out new clients, it is important to encourage repeat business.
Your most loyal customers are also the future of your business. So engaging them and keeping them loyal is very important.
Here are four ways to reward your clients:
- Create a purchase rewards program: Reward customers for their repeat business by offering discounts as a reward. You could also set up a program that allows customers to accumulate redeemable points.
- Offer other perks or specials for repeat customers: Invite your most loyal customers to try out new products or services, and ask for their feedback. This will give your best customers a sense of being special, as well as helping you test new products or services. Ask them to tell their friends and business associates about your new products or services.
- Offer premium services: If you have a few customers that make up most of your revenue, provide them with premium-level customer service. For example, you could waive fees or shipping costs.
- Referral Rewards: Reward clients who recommend your business to friends and business associates with discounts, cash back and other rewards. Customer referrals are one of the best ways to get new customers. So let your current customers know how much you value their recommendations.
- Feedback: Ask your clients for their feedback. Not only can you post thier feedback as a testimonial on your website, they will also feel like you value their opinion. Offer specials for thier feedback or if they leave a Google Review.
By using the tips above, you can strengthen your relationships with your current clients for continued growth and success.